3 months
4 months
2 months
150 +
Screens Created
20+
Modules
20+
Modules
UX wireframes
Design System
UI Design
Content Strategy
Prototyping
Pattern Documentation
Received high performance appreciation letter and gift from the Harman
Tech Maestro Award
Project of the year
B2C Mobile application for prosthetic device
About Client
Project Highlight
Our client has a prosthetic device company with impressive range of prosthetic lower limb and Upper limb. They have wide range of specialized department for technological development, Medical support, Training, Specialist academy etc.
They have been focused and dedicated to improve life of amputees worldwide by making them feel confident and mobile. In continuation with the same intension, the client approached us to understand amputees and client’s system in-order to design innovative digital experience for the lower limb amputees.
Reimagining prosthetic experience through minimum invasive digital intervention for amputees that uses user centric approach.
The project employed a two-phase design approach, creating dedicated mobile and tablet applications for both patients and clinicians. This ensured a tailored experience for each user group, addressing their specific needs and functionalities..
Through the Double Diamond design process, we embarked on a journey to deeply understand user needs. This led to a systematic exploration of core issues and exploration of potential solutions, which were rigorously tested through usability sessions. This iterative process allowed us to adapt and continuously improve throughout the project. As a result, the user experience that delivers satisfaction. The new design is not only simpler and more secure, but it also aligns seamlessly with user expectations.
To identify the most promising digital solutions, the project was kicked off with a structured 3 months sprint for both the Patient and clinician’s app
This phase combined :
The sprint culminated with a rigorously discussed features and possibilities with stakeholder from key departments to mitigate risks.
Design System
User Journey Flow
SUS Testing
Behavior ANALYSIS
Visual Design
IA
As a consultant, I served as a dual-role UX researcher and designer. I also actively contributed to the visual design approach and design system’s consistency across applications.
Research & Design
Strategy
Management
Managed and collaborated with diverse stakeholders and cross-functional teams, emphasizing the importance of integrating various perspectives for a holistic solution within the project constraints.
Leveraged research findings and behavioral analysis, substantiated service offerings, and guided key business decisions, ensuring a user centric and strategically informed design.
TEAM : UX Consultant . UX Designer . UI Designer . Business analysts . Project manager
My Role
Key Learnings
Awards & Recognitions
Respecting the terms of the non-disclosure agreement,
I regretfully cannot disclose additional project details here. Nevertheless, I am more than willing to share insights into my process, the journey undertaken, and the valuable lessons learned during the course of the project.
Communication with Stakeholder
Conceptualising
Collaborative and Cross-functional Skills
Iterative Design Approach
Effective Research Practices
Informed Decision-making
Project Brief
Team Structure
Approach
Research
Project timeline
SECONDARY Research
RESEARCH SYNTHESIS
Information architecture
Design
Prototype & Test
Phase 1 : 9 MONTHS
Phase 2 : 9 MONTHS
DUATION
DEVICE
TYPE
TOOL
B2C
Empower amputees to reach their full potential and have increased control over their daily life where they not only adapt, but thrive.
To provide a seamless, user-friendly experience for healthcare professionals during the setup and during the lifetime use of the prosthetic devices.
I single handedly spear headed the entire testing, task design, documentation and driving insight for both the application.
Total 3 tests were performed ;
2 for patient’s app and 1 for expert’s app.
Testing gave us a lot of clarity on various aspects such as :
Perception of the application
Navigation
Grouping and nesting of sections
Visual design
Mental modal of data positioning
and more..
Users were given tasks to complete within the app. This revealed inefficiencies in existing features and identified areas where workflows can be streamlined.
Tested variations of features and section nomenclature to see which version performs better with users. This helped make data-driven decisions early on during the design phase before rolling the screens out for development.
The SUS questionnaire covers aspects like the ease of use, the complexity of the system, and the user's confidence in using it. Once all responses were collected, the individual scores were converted into a total SUS score, which ranges from 0 to 100. This score gave a general indication of the product's usability, with higher scores representing better usability.
Task Analysis
A/B Testing
SUS Testing
Feature definition & Priortisation
Votes were taken from all the key stakeholders on the consolidated proposed features. Client’s Stakeholders included were :
Design manager
Visual designer
Development team
Product owners
Marketing team
Internal clinician’s
Industrial product designer
Company’s CEO
This collaborative exercise helped prioritize features and helped us strike balance between user experience, development effort, Product capabilities and business goals.
Process
Interim review and validation from internal clinician’s and subject matter experts
DESIGN Approach
Home page behaves like a hub to access all the important information.
Introduced Fixed top and bottom navigation for quick access
Crucial to do content grouping based on user needs and logical reasoning.
Introducing shortcuts to have smooth workflow experience
and more..
Persona
It was found that there are total 4 key stakeholder;
Patient, Clinician, Physiotherapist, RND team (Not considering in these phase)
Clinician
End User
Sets up prosthetic device
Helps in rehabilitation exercises
Prosthetic device manufacturer
Provides Demo and Support
Part of clinician team,
Purchases device via clinician
End User
Amputee
Physio-therpist
Client
Client’s
Specialist
Define
Design
Research & Discovery
Problem Defination
Solution Exploration
Designing
Milestone 2
Prototype & Test
*only done for patient’s app
Feedback & Refinement
Milestone 1
Prototype & Test
Delivery
Research
User Research
UX Strategy
User Testing
Information Architecture
Design System
UX CONSULTANT
UX RESEARCH
UX DESIGN
Project Planning
Feature Prioritizations
Estimation
User INTERVIEW
User Testing
Goal is to
“go beyond Mobility by empowering Lower-Limb Amputees”
Analyzed current App
PATIENT’s App
Clinician’s App
Comprehensive user experience (UX) audit of the existing application was conducted, which helped in user interview preparations and analysis of user feedback.
This process helped us identify areas where users encountered difficulties or frustrations, such as :
Confusing navigation, desired features or irrelevant information.
SWOT analysis
PATIENT’s App
Used SWOT analysis in the early stage to asses client's current position and identify new areas of improvement.
This framework helped in making :
Understanding bigger picture, Strategic decision-making
OLD research conducted by client
Clinician’s App
Analyzed old research conducted by client internally. This helped in widening our perspective as well as validating some of our research findings.
Competitor’s analysis
PATIENT’s App
Competitor analysis helped unveils existing prosthetic solutions, user experience trends, and helped differentiate design proposal.
Identifying Gaps, Benchmarking, Competitor’s weakness.
Literature review
PATIENT’s App
Clinician’s App
Conducted a literature review to gain insights from existing research on mobile app accessibility for amputees.
Few take away :
Clear and concise language, Color contrast, Large, high-contrast text, Large touch targets, Offer multiple ways to access information etc
Phase 1
Patient’s App
9 months
Research
Total Duration
Designing
M2
Designing
M1
User
testing
User
testing
1 Year 6 months
Phase 2
Clinician’s App
9 months
Research
Total Duration
Designing
User testing + Feedback
Mobilefirst approach
Mobile
Tablet
Phase 1
Phase 2
Patient’s App
Clinician’s App
Stakeholders
Product walkthroughs & knowledge transfer
Stakeholder & Business understanding
Secondary research
User interviews & analysis
Feasibility assessments
Feature priortisation
3 Clinicians
2 Stakeholders
11 Amputees
7 Clinicians
A cornerstone of the UX research process, aim of the research was to have deep understanding of our target users to be able to make informed design decisions
User Interviews
Primary Research
Phase 1
Total Interviewee
Total Interviewee
Phase 2
Patient’s App
Clinician’s App
14
9
150 +
Screens Created
200 +
Screens Created
Prototyping
KEY IDENTIFIED FEATURES
Define
Stats Visualisation
Enhancing feature most loved by Patient; various stats and reports
Quick Access to settings
Settings are changed quite a few times in a day, which needs to be smooth experience
Engaging Training
Training was found out to be one of the most crucial yet ignored aspect in the app
Design for Older Adults
Majority of the users are Older adults, the app design needs to be inclusive.
Scannable Content
Aim is to focus and send more time with the patient more than the application
Patient related data
Patient’s information such as Warranty, Service etc, should be easily accessible
Default settings Identifier
Clinician’s found it difficult to keep track of modified and default device settings.
Prominent Visuals
As settings are most crucial aspect of the app, the visuals needs to be loud and clear.
Patient’s App
Clinician’s App
Co-creating with different stakeholders and across cross-functional teams and the importance of incorporating their perspectives and inputs to design a holistic solution within the constraints.
Use research findings and behavioral analysis to back the service offerings and drive key business decisions.
These are some of my many learnings in this a year and half long intense and fulfilling project.
Clinician’s App
Let’s make something great together.
Published articles are intended strictly for non commercial and referential purpose only. All rights logo and trademark are reserved with their respective owners.
Designed by Upasna Sehji, All rights reserved.
Work
Experiment/Play
Blogs
About
Contact
Ld.
Insta
Be.
3 months
4 months
2 months
Consolidated feedback from user research and analyzed user reviews to identify following :
Frequently mentioned issues
Popular and critical features requests.
Understand of the design direction
UX ANALYSIS
UX SYNTHESIS
Data clustering and theming
PATIENT’s App
Clinician’s App
Clinician’s App
USER JOURNEY
PATIENT’s App
USER FLOW
UX RESEARCH
The above data from patient’s app audit and user research was then mapped into User Journey Map
This helped us in identifying the following :
Potential additions and improvements in the current app’s flow
Patient’s and Clinician’s app interaction
Visual representation of flow helped in discussion with client and stakeholders
Helped in discussion on business needs
PATIENT’s App
Clinician’s App
PATIENT’s App
Clinician’s App
PATIENT’s App
Award given by Harman DTS VICE PRESIDENT
Award : PROJECT OF THE YEAR
By : VP of HARMAN DTS
By : VP of Huemen
What CLIENT has to say for the team.
What HARMAN’s LEADERSHIP has to say for ME.
Award : TECH MAESTRO
Award given by HUEMEN CREATIVE DIRECTOR
